Issue reporting

Translation for bn is not available yet; showing English source (translated_from_revision=2026-05-12).

The issues subsystem is the primary feedback channel for iterative Neotoma improvement based on agentic usage. v0.12.0 hardens the reporter provenance contract, formalizes operator-mirror flows, and adds bulk operator tools for triage.

Use the issues surface when:

An agent hits friction during a Neotoma operation (failing tool call, opaque error, missing surface, doc gap) and the harness issues.reporting_mode allows filing.
A per-turn self-audit produces a file-worthy finding (schema-projection drift, ambiguous identity rule, recurring product weakness) and the agent should file or escalate.
A human operator wants to triage many issues at once (close, soft-remove) from the Inspector or scripts.

MCP tools

submit_issue({ title, body, labels?, visibility?, reporter_git_sha?, reporter_git_ref?, reporter_channel?, reporter_app_version?, reporter_ci_run_id?, reporter_patch_source_id? }) — creates a local issue entity and optional GitHub / operator mirror per visibility. Required (v0.12+): at least one of reporter_git_sha or reporter_app_version. Rejection envelope returns error_code: "ERR_REPORTER_ENVIRONMENT_REQUIRED" plus details.acceptable_field_groups: [["reporter_git_sha"], ["reporter_app_version"]] so callers can retry with the right alternative.
add_issue_message({ entity_id, body, guest_access_token? }) — appends a thread message. On public threads, missing both reporter_git_sha and reporter_app_version emits a server-side warning (the message still persists).
get_issue_status({ entity_id, skip_sync?, guest_access_token? }) — snapshot + messages, with operator read-through and GitHub refresh when mirrored.
sync_issues({ since?, state?, labels? }) — bulk pull from GitHub into the local instance.
bulk_close_issues({ entity_ids: string[], reason? }) — closes multiple issue entities in one call.
bulk_remove_issues({ entity_ids: string[], reason? }) — soft-deletes multiple issue entities via deleteEntity observations; restore through restore_entity.

HTTP routes

POST /issues/submit — submitIssue (MCP submit_issue parity).
POST /issues/add_message — addIssueMessage (MCP add_issue_message parity).
POST /issues/status — getIssueStatus.
POST /issues/sync — syncIssuesFromGitHub.
POST /issues/bulk_close — bulkCloseIssues.
POST /issues/bulk_remove — bulkRemoveIssues.

Each /issues/* route is also mounted under /api/issues/* for same-origin proxies.

Reporter provenance contract

submit_issue (and the add_issue_message soft-warn path) require enough environment to reconstruct what an agent saw at filing time. The required fields:

Field	Meaning
`reporter_git_sha`	Commit SHA of the Neotoma source the agent was running. Required when `reporter_app_version` is absent.
`reporter_app_version`	Published `neotoma` package version. Required when `reporter_git_sha` is absent.
`reporter_git_ref`	Optional branch / tag the agent was on.
`reporter_channel`	Optional channel (`stable`, `next`, etc.).
`reporter_ci_run_id`	Optional CI run id for automated reproduction.
`reporter_patch_source_id`	Optional pointer at a local patch source the agent was running.

Breaking change in v0.12.0: Pre-v0.12 submit_issue calls without any of reporter_git_sha / reporter_app_version were accepted. They now reject with ERR_REPORTER_ENVIRONMENT_REQUIRED. See the contract fixture at tests/contract/legacy_payloads/v0.12.x/issues_submit_without_reporter_env.

Reporting modes

issues.reporting_mode (overridable via NEOTOMA_ISSUES_REPORTING_MODE) gates whether an agent files autonomously:

consent (default) — obtain explicit user approval before each submit_issue.
proactive — file immediately without asking.
off — only file when the user explicitly requests it.

Persisted via neotoma issues config --mode <choice>.

GitHub mirror + guest token flow

When visibility: "public" and an issues.target_url is configured, submit_issue writes the local row first and then mirrors to the configured operator instance. The response may include a guest_access_token scoped to the issue thread so subsequent add_issue_message / get_issue_status calls can read through to the operator copy without re-authenticating. The token persists on the local issue snapshot and is treated as a credential.

Sensitive content is redacted client-side before mirroring: emails, phone numbers, API tokens, UUIDs, and home-directory path fragments are replaced with <LABEL:hash> placeholders so the public GitHub mirror stays safe.

Example

File a public issue from an agent run:

neotoma issues create \
  --title "store rejects flat conversation rows" \
  --body "Repro: store with entity_type: conversation, no target_id…" \
  --visibility public \
  --labels mcp,store

Triage a batch of duplicates via the Inspector or scripts:

curl -X POST http://localhost:3080/issues/bulk_close \
  -H "Authorization: Bearer $NEOTOMA_BEARER_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"entity_ids":["ent_…1","ent_…2","ent_…3"],"reason":"duplicate of #42"}'

Full reference

docs/subsystems/issues.md covers the reporter-provenance contract end to end, the sync_issues_from_github.ts and submit_issue.ts services, the redaction backstop in the entity-submission flow, and the recommended process-issues operator skill.

See security hardening, API reference, and MCP reference.